At Toast, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website, placing an order, or interacting with us, you consent to TOAST DONT ROAST Pty Ltd (ABN 37692648865) collecting, holding, using, and disclosing your personal information in accordance with this Privacy Policy.

1. Definitions

In this Privacy Policy, “Toast,” “we,” “us,” and “our” means Toast Dont Roast Pty Ltd (ABN 37692648865), located in Australia.

2. Information We Collect

We may collect personal information such as your name, date of birth, gender, email address, phone number, postal address, and payment details when you place an order. We also collect order history, delivery information, and account preferences if you create an account with us. In addition, we gather data about how you use our website, including your IP address, browser type, device information, and browsing behaviour through cookies and analytics tools. We may also collect information when you contact us directly, subscribe to our newsletter, or participate in promotions, surveys, or competitions.

3. How We Collect Information

We collect information directly from you when you place an order, subscribe to communications, or contact us. We also collect information automatically through cookies, pixels, and analytics when you browse our website. Occasionally, we may receive information from third-party service providers, such as payment processors or delivery partners, to help us fulfil your orders.

4. How We Use Your Information

Toast uses your information to process and deliver orders, manage returns and refunds, and provide customer support. We also use it to improve our website, products, and services, and to send you updates, promotions, or newsletters if you have opted in. Your information helps us personalise your shopping experience and ensure we meet our legal obligations. We will only use your information for the purposes outlined in this policy and not for unrelated activities.

5. Sharing Your Information

We do not sell your personal information. However, we may share it with trusted service providers such as payment processors, delivery partners, IT support, and marketing platforms. In some cases, these providers may be located overseas. Where this occurs, we will take reasonable steps to ensure that your personal information is handled in accordance with this Privacy Policy and the Australian Privacy Principles.

6. Storage, Security and Retention

Toast stores personal information electronically and, in some cases, in hard copy form, both at our premises and with trusted service providers. We take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure servers, encrypted payment gateways, and restricted access to personal data. We regularly monitor our systems to identify and address vulnerabilities. Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations, after which it is securely destroyed.

7. Consent

By submitting personal information to Toast, you agree that Toast may collect, use, and disclose your personal information in accordance with this Privacy Policy and as permitted or required by law. Subject to legal and contractual requirements, you may refuse or withdraw your consent at any time by contacting us. If you refuse or withdraw consent, Toast may not be able to provide certain services or information.

8. Employee and Contractor Access

Only authorised employees and contractors have access to personal information, and they are bound by confidentiality obligations.

9. Cookies and Tracking

Our website uses cookies and similar technologies to improve functionality, analyse browsing behaviour, and deliver personalised content and advertising. You can disable cookies in your browser settings, but please note that this may affect the functionality of our site.

10. Online Payments

All payments made through our website are processed via secure, encrypted payment gateways. Toast does not store your full credit card details.

11. Anonymity & Pseudonymity

Where practicable, you may interact with Toast anonymously or by using a pseudonym. However, in some cases such as when placing an order, we may need your real details to complete the transaction.

12. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or outdated. If you would like to make such a request, please contact us at hello@toastdontroast.com.au.

13. Opt-Out of Marketing

Using the contact information you share with us, we may get in touch to provide marketing updates about Toast’s services, as permitted by law. You may opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

14. Sensitive Information

Toast does not generally collect sensitive information (such as health data). If we ever do, we will only collect it with your consent and handle it with extra care in accordance with the Australian Privacy Principles.

15. Children’s Privacy

Toast does not knowingly collect personal information from individuals under the age of 16. If you believe we have inadvertently collected such information, please contact us so that we can remove it.

16. Links to Other Sites

Our website may contain links to external sites. Toast is not responsible for the privacy practices or content of those websites.

17. Third Party Services Disclaimer

Toast relies on third-party providers such as payment gateways, analytics platforms, and marketing tools. While we take care to partner with reputable providers, we are not responsible for their privacy practices.

18. Complaints Process

If you have concerns about how your personal information has been handled, please contact us at hello@toastdontroast.com.au. We will respond promptly and investigate the issue. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

19. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website. Continued use of our site after changes are made constitutes acceptance of the revised Privacy Policy.